ITSM : ITIL v4 Framework Update


Information Technology Service Management (ITSM)
ITIL Version 3 & 4 Comparison
Information Technology Service Management (ITSM) adalah implementasi dan manajemen layanan teknologi informasi sehingga sesuai dengan kebutuhan dan tujuan bisnis. Bisnis di sini dapat berupa instansi, perusahaan, maupun lembaga. Menurut ITSM Forum tahun  2002, ITSM mempunyai tujuan “Providers of IT services can no longer afford to focus on technology and their internal organization,  they now have to consider the quality of the services they provide and focus on the relationship with customers.”